Return and exchange policy
We offer domestic and internationals returns and exchanges within 7 days of receipt.
Items can be returned for store credit or an exchange only.
Returned product must be unworn, with all tags, in its original condition and in the original packaging.
Upon receipt of returned products, Mona Alshebil reserves the right to deny exchange if the product does not meet policy requirements.
Any returned product not in its original condition, is damaged or missing parts will not be accepted.
We do not accept refunds or exchanges for custom orders.
To complete your return, please email us at info@monaalshebil.com with the reason for the return/exchange and we will send you further instructions.
Return shipping is at the expense of the customer.
Initial shipping costs will not be refunded.
Refunds, when approved, will be done only through the Original Mode of Payment.
Sale items are final sale.
If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to the Mona Alshebil office and you will be charged for the unpaid duties, taxes & additional shipping costs.